FAQ - Frequently Asked Questions
Section A - General
1. Billing & Subscriptions
1.1 What payment methods do you accept?
We accept all major credit and debit cards through Stripe, including Visa, Mastercard, American Express, and Discover. Your payment information is securely processed and stored by Stripe - we never see or store your card details.
1.2 Do I need to register to use ai2bundle?
No registration is required to get started. Any user who lands on App.ai2bundle.co or GlobalApp.ai2bundle.co can access the platform immediately and use it for free, with no credit card or email required.
We encourage you to sign up or log in with your email so that the platform can recognise you and preserve your chat history, which appears on the left-hand side of your dashboard in both App and GlobalApp. Anonymous sessions are not stored and chat history is not retained without an account.
1.3 What do paid subscription plans offer?
Free access provides entry-level usage of the platform. Subscribing to a paid plan gives you higher token allowances, access to additional AI models, and full account features including persistent conversation history across devices. Plans are available monthly:
Standard ($6.88/month) — 120,000 tokens
Premium ($8.88/month) — 180,000 tokens
VIP ($16.88/month) — 300,000 tokens plus access to DeepSeek, Qwen, and MiniMax
1.4 When will I be charged?
First charge: on the date you subscribe
Recurring charges: monthly on the same date each month
You will receive an email receipt for every charge
1.5 How do I cancel my subscription?
Canceling is easy and instant:
Sign in to your AI2Bundle account
Go to your workspace page
Click "💳 Manage Billing"
Click "Cancel subscription"
Confirm cancellation
Your access continues until the end of your current billing period - no refunds for partial months.
1.6 What happens when I cancel?
Your subscription stops renewing
You retain access until the end of your current billing period
Your conversation history is saved for 30 days
You can resubscribe at any time and recover your history
After cancellation, you may continue to use the platform as a free anonymous user, though chat history will not be retained without an active account
1.7 Can I change my plan?
Yes! Upgrade or downgrade anytime:
Click "💳 Manage Billing" in your workspace
Choose "Update plan"
Select your new plan
When upgrading: You're charged the prorated difference immediately and get instant access to higher limits.
When downgrading: The change takes effect at your next billing date. You keep your current plan benefits until then.
1.8 What's the difference between Standard, Premium, and VIP?
ai2bundle offers two separate platforms — App (app.ai2bundle.co) and GlobalApp (globalapp.ai2bundle.co) — each with their own plan tiers. Full pricing details are available at ai2bundle.co/planapp and ai2bundle.co/planglobalapp respectively.
App Plans — focused on curated premium AI models with Compare AI and Debate AI:
- Standard ($6.88/month): 120,000 tokens/month — GPT-5, Claude Sonnet 4.6, Perplexity Sonar
- Premium ($8.88/month): 180,000 tokens/month — adds Claude Opus 4.6
- VIP ($16.88/month): 300,000 tokens/month — all Premium models plus DeepSeek, Qwen, and MiniMax
GlobalApp Plans — full access to 300+ AI models, Compare AI, Debate AI, Pro PPT, Pro Video, and Content Studio:
- Global Standard ($18/month): 1.5M tokens/month — 200+ AI models
- Global Premium ($88/month): 7M tokens/month — 250+ models with expanded generation capacity
- Global VIP ($188/month): 13M tokens/month — 300+ models including all frontier-tier options
1.9 What are tokens? How many do I need?
Tokens measure AI usage. Think of them as units of text processed:
- 1 token ≈ 4 characters (including spaces)
- An average conversation ≈ 400 tokens (question + answer)
- 120,000 tokens ≈ approximately 300 conversations per month
GlobalApp plans carry significantly higher token limits to support the broader range of models and richer content generation features such as Pro PPT, Pro Video, and Content Studio. Your token usage resets on your billing date each month.
1.10 What happens if I run out of tokens?
You will see a message indicating you have reached your monthly limit. Your options are:
- Upgrade to a higher plan for more tokens immediately
- Wait until your next billing date when tokens reset
Your conversation history is saved — nothing is lost.
1.11 Do unused tokens roll over to next month?
No. Tokens reset to your plan limit on your monthly billing date. Unused tokens do not carry over.
2. Features & Usage
2.1 Which AI models can I use?
This depends on which platform and plan you are on.
App — curated selection of leading AI models:
- Standard & Premium: GPT-5, Claude Sonnet 4.6 / Opus 4.6, Perplexity Sonar
- VIP adds: DeepSeek, Qwen, MiniMax
GlobalApp — 300+ AI models across multiple providers, with access scaling by plan tier:
- Global Standard: 200+ models
- Global Premium: 250+ models
- Global VIP: 300+ models including all frontier-tier options
Full model lists are available on the respective plan pages.
2.2 How do I choose which AI model to use?
There are two ways:
- Auto-Select (recommended): The platform automatically routes your prompt to the most suitable model
- Manual selection: Click the model buttons in the dashboard to choose a specific model yourself
In both App and GlobalApp, you can also use Compare AI to run your prompt across multiple models simultaneously and see their responses side by side, or use Debate AI to have models argue different perspectives on a topic, evaluated by an AI judge.
2.3 Is my conversation history saved?
Yes! Your full conversation history is saved and syncs across all your devices:
Access from laptop, phone, or tablet
Same history everywhere when signed in
Conversations saved for 30 days after cancellation
2.4 Can I use AI2Bundle on multiple devices?
Absolutely! Sign in with your email on any device:
Your subscription works on unlimited devices
Conversation history syncs automatically
Token usage is shared across all devices
2.5 Is my data private and secure?
Yes:
Your conversations are encrypted
We never share your data with third parties
You can delete your history anytime
Payment processed securely through Stripe
3. Technical Support
3.1 I forgot which email I used to subscribe
Check your email inbox for receipts from "Stripe" or "AI2Bundle" - your subscription email is listed there.
3.2 The AI isn't responding / I see an error
Try these steps:
Refresh the page
Sign out and sign back in
Check your token usage - you may have hit your monthly limit
Try a different AI model
If the issue persists, contact us for help.
3.3 How do I update my payment method?
Click "💳 Manage Billing"
Click "Update payment method"
Enter your new card details
Save
3.4 I was charged but can't access the app
This usually means:
You're signed in with a different email than you subscribed with
Try signing out and signing in with your subscription email
Check your Stripe receipt for the correct email address
If you still can't access, contact us with your subscription email.
3.5 Can I get a refund?
The Platform offers free access to all users without requiring registration or payment. This means you can fully evaluate the service before deciding whether to subscribe to a paid plan. As free access is available prior to any subscription commitment, all charges made upon subscribing are final and non-refundable. You may cancel at any time to prevent future billing, but no refunds will be issued for the current or any prior billing period. If you experience a technical issue that prevents you from using the service, please contact us via the contact form and we will work to resolve it promptly.
3.6 How do I contact support?
Use our contact form - we typically respond within 24 hours.
Include:
Your subscription email
Description of the issue
Screenshots if relevant
Section B - Connecting Your Social Media Accounts — User Guide
1. LinkedIn
Requirement: A LinkedIn personal profile or Company Page (you must be an Admin of the Page to post on its behalf).
Steps:
1.1 Click Connect LinkedIn Account in Content Studio.
1.2 You will be redirected to LinkedIn to authorise posting permissions.
1.3 Sign in to LinkedIn if prompted, then click Allow.
1.4 You will be returned to the app automatically once authorised.
To verify or revoke access at any time: Go to LinkedIn → Me → Settings & Privacy → Data Privacy → Permitted Services — your connected app will be listed there.
2. X (Twitter)
Requirement: An active X account. Note: if your account is set to Protected Posts (private), the app cannot publish on your behalf. Ensure your account is public before connecting.
Steps:
2.1 Click Connect X (Twitter) Account in Content Studio.
2.2 You will be redirected to X to authorise posting permissions.
2.3 Sign in to X if prompted, then click Authorize App.
2.4 You will be returned to the app automatically once authorised.
To verify or revoke access at any time: Go to X → Settings → Security and account access → Apps and sessions → Connected apps.
3. Instagram
Requirement: Instagram requires a Professional Account (Business or Creator). Personal accounts are not supported for third-party publishing.
To upgrade to a Professional Account (if needed):
3.1 Open the Instagram app → go to your Profile.
3.2 Tap the hamburger menu (☰) → Settings and Privacy → Account type and tools → Switch to Professional Account.
3.3 Follow the prompts and select Business or Creator.
Steps to connect:
3.4 Click Connect Instagram Account in Content Studio.
3.5 You will be redirected to Instagram/Meta to authorise posting permissions.
3.6 Sign in and click Allow when prompted.
3.7 You will be returned to the app automatically once authorised.
To verify or revoke access at any time: Go to Instagram → Settings → App website permissions → Apps and websites.
4. Facebook
Requirement: You must have a Facebook Page and be its Admin. Posting to personal profiles via third-party apps is not supported by Facebook's API.
To create a Facebook Page (if needed): Go to facebook.com/pages/create and follow the setup steps.
Steps to connect:
4.1 Click Connect Facebook Account in Content Studio.
4.2 You will be redirected to Meta to authorise permissions.
4.3 Sign in to Facebook if prompted.
4.4 Select the Facebook Page(s) you wish to connect, then click Allow.
4.5 You will be returned to the app automatically once authorised.
To verify or revoke access at any time: Go to Facebook → Settings & Privacy → Settings → Apps and Websites
Note: for the avoidance of doubt, please refer to Facebook Help Centre and search "remove app access" for the most current instructions.
Note: All platforms only grant the minimum permissions required for posting. We do not access your private messages, contacts, or personal data beyond what is necessary to publish content on your behalf.
Still have questions?
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Section C - ContractApp FAQs
ContractApp is for enterprise clients - please refer to this link for more information.